This walkthrough will take you through the REFUND ONLY process. View other walkthroughs for Drops or Drops AND Refund.

Click on View Payments #

Find the Payment you’d like to refund #

Click on the action button of that payment line #

Click on Refund #

Open the Calendar to choose the refund date #

Click on the appropriate date. Typically the same day it’s paid out. #

Select the payment type the money is GOING BACK TO. #

Click on Refund Payment.

Once recorded, NO CHANGES CAN BE MADE #

View negative receipt. (Can be printed out or emailed to the student, if requested.) #

View negative payment on the Payment List. #

**You’ll see the refund on this weeks Studio Business Report #

**You’ll see the refund on this weeks Royalty Report.

**You’ll now need to email Elena a copy of the “proof” of the refund to receive credit. (A copy of the CC refund receipt or a copy of the cancelled check.) #

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